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FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

  1. How do I place an order?
  • Answer: To place an order, simply browse our shop, select the desired items, and add them to your cart. Proceed to the checkout page, enter your shipping and payment information, and complete the purchase.
  1. What payment methods do you accept?
  • Answer: We accept various payment methods, including major credit cards, and other secure online payment options. You can choose your preferred payment method during the checkout process.
  1. What is your shipping policy?
  • Answer: We offer free shipping within the United States. Our shipping timeframes and methods are outlined in detail in our Shipping & Delivery Policy page.
  1. Do you ship internationally?
  • Answer: Currently, we only ship within the United States. We apologize for any inconvenience caused and hope to expand our shipping destinations in the future.
  1. What is your return policy?
  • Answer: We offer a 30-day return policy for general returns and a 7-day replacement policy for defective items. Details about our return process, eligibility, and any applicable fees can be found in our Returns & Refunds Policy page.
  1. How can I track my order?
  • Answer: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier’s website.
  1. How can I contact customer support?
  • Answer: For any questions, concerns, or assistance, please reach out to our customer support team via email at or call us at (707) 928-8365. Our dedicated team is ready to assist you.
  1. Do you have a size guide?
  • Answer: Yes, we provide a size guide that can help you find the right fit for our clothing items. The size guide can typically be found on the product pages or in the product descriptions.
  1. Can I cancel or modify my order?
  • Answer: We strive to process and ship orders promptly. Therefore, we recommend contacting our customer support team as soon as possible if you need to cancel or modify your order. We will do our best to accommodate your request.
  1. How can I stay updated on new products and promotions?
  • Answer: You can subscribe to our newsletter by providing your email address. We will keep you informed about new arrivals, special offers, and exclusive promotions.

Feel free to customize the questions and answers based on the specific queries you anticipate from your customers. Remember to provide clear and concise information to address their concerns.