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Refund & Returns Policy

Refund & Returns Policy

Thank you for shopping with invastefy.com. We strive to provide you with high-quality products and exceptional customer service. We understand that sometimes returns or refunds may be necessary, and we want to make the process as smooth as possible. Please review our Returns & Refunds Policy outlined below:

  1. Return Eligibility:
    • 1.1 General Returns: We accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • 1.2 Defective Item Returns: If you receive a defective or damaged item, you must notify us within 7 days of receiving the product. We will replace the defective item with a new one at no additional cost.
  1. Return Process:
    • To initiate a return, please follow these steps:
      • 2.1 Contact our Customer Support: Please contact our customer support team at Email: contact@invastefy.com  to inform us about your return request. Provide your order details and a brief explanation for the return. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
      • 2.2 Package the Item: Securely package the item in its original packaging, including all accessories, tags, and labels. Include the RMA number provided by our customer support team.
      • 2.3 Shipping: You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping method to ensure that the item reaches us safely. We are not responsible for lost or damaged returns during transit.
  1. Restocking Fees:
    • For general returns, a 10% restocking fee will be applied to the refund amount. This fee covers the cost of processing the return and restocking the item.
  2. Refunds:
    • 4.1 General Returns: Once we receive and inspect the returned item, we will process your refund. The refund will be issued in the original payment method used for the purchase, minus any applicable restocking fees. Please allow up to 1 week for the refund to be reflected in your account.
    • 4.2 Defective Item Returns: For defective item returns, once we receive and verify the condition of the item, we will ship a replacement to you at no additional cost. If the exact item is no longer available, we will offer an alternative or issue a refund.
  1. Non-Returnable Items: The following items are not eligible for return or refund:
  • Items that have been used, damaged, or altered after purchase.
  • Items without their original packaging or missing accessories.
  • Items marked as final sale or non-returnable.
  1. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
  2. Contact Us:
    • If you have any questions or need further assistance regarding our Returns & Refunds Policy, please contact our customer support team at Email: contact@invastefy.com. Phone: (707) 928-8365. We are here to help.

Please note that this Returns & Refunds Policy applies to purchases made on our website https://invastefy.com/. For purchases made through third-party platforms or retail stores, please refer to their respective return policies.

Thank you for understanding and adhering to our Returns & Refunds Policy. We appreciate your business and strive to ensure your satisfaction with every purchase.